Refund policy

Returns and Refunds Our mugs and apparel are made to order for you, so we can't accept returns or exchanges for change of mind, wrong size ordered, or personal preference. Please check the size guide before you order. Items from our partner brands may have their own return terms, which are shown on each product page. We will replace or refund your order if: - The item arrives damaged or defective - The print is misprinted or noticeably different from the product page - You received the wrong item To request a replacement or refund, email support@cheerbox.shop within 30 days of receiving your order. Include your order number and a clear photo of the problem. We'll respond within 2 business days. Missing package: If your order hasn't arrived when expected, check your shipping confirmation email for address mistakes, ask your local post office, and check with your neighbors. If the address was correct and you still can't find the package, email support@cheerbox.shop with your order number within 30 days of the estimated delivery date and we'll investigate. If the address on the order was entered incorrectly, we can send a replacement, but shipping will be at your own cost. Cancellations and changes: You can cancel within 2 hours of placing your order, as long as it hasn't entered production. Once production has started, we can't cancel or change the order. To request a change, email support@cheerbox.shop with your order number as soon as possible.