Returns and Refunds

Returns and refunds

Our CheerBox mugs and apparel are made to order, so we can't accept returns or exchanges for change of mind, wrong size ordered, or personal preference. Please double-check your size before you buy.

We will replace or refund your order if the item arrives damaged or defective, the print is misprinted or noticeably different from the product page, or you received the wrong item. For items from our partner brands, we'll work with the brand to make it right.

To request a replacement or refund, email support@cheerbox.shop within 30 days of receiving your order, with your order number and a clear photo of the problem. We'll respond within 2 business days.

Missing package

Please first check your shipping confirmation email for address mistakes, ask your local post office, and check with your neighbors. If the address was correct and you still can't find the package, email us within 30 days of the estimated delivery date and we'll investigate. If the address on the order was entered incorrectly, we can send a replacement, but shipping will be at your own cost.

Please contact us before sending anything back. Unauthorized returns can't be processed.

Cancellations and order changes

You can cancel within 2 hours of placing your order, as long as it hasn't entered production. Once production has started, we can't cancel or modify it. To request a cancellation or change, email support@cheerbox.shop with your order number.